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Privacy Policy

The Guesthouse Vancouver

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The Guesthouse Vancouver respects your privacy and is committed to protecting your personal information. We will not share customers’ personal data with any third parties without prior consent, except as outlined below. All data is collected, processed, and stored in accordance with applicable Canadian privacy laws, including the Privacy Act and the Personal Information Protection and Electronic Documents Act (PIPEDA).

 

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1. Information We Collect

We may collect the following types of personal information from our guests:

  • Contact information (name, address, email, phone number)

  • Payment information (credit card details, billing address)

  • Reservation details (check-in and check-out dates, room preferences)

  • Special requests or preferences

  • Guest feedback and reviews

  • Website usage data, including IP address and cookies

 

For more information on cookies, please refer to our Cookie Policy (if applicable).

 

2. How We Use Your Information

Your personal information may be used for the following purposes:

  • Processing and managing reservations and bookings

  • Providing the services you request

  • Improving our services and facilities

  • Responding to inquiries, requests, or complaints

  • Sending promotional offers or newsletters (only with your consent, which may be withdrawn at any time)

  • Analyzing website usage to improve user experience and marketing efforts

  • Complying with legal obligations and enforcing our policies

 

3. Data Sharing

We may share personal information only in the following circumstances:

  • With trusted service providers or business partners (e.g. payment processors or reservation platforms) who assist in operating our hotel

  • With legal or government authorities where required by law

  • In the event of a merger, acquisition, or sale of assets, where data may be transferred to the acquiring entity

  • With your explicit consent, including for marketing purposes

 

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. When no longer required, data is securely deleted or anonymized.

 

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Please note that no method of internet transmission or electronic storage is 100% secure, and absolute security cannot be guaranteed.

 

6. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections or updates

  • Request deletion of your data

  • Withdraw consent or object to certain types of processing

To exercise these rights or make inquiries regarding your personal information, please contact us directly.

 

7. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, operational, or regulatory requirements. The most current version will always be available on our website.

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