Frequently Asked Questions
Check-In & Check-Out
What time is check-in and check-out?
Check-in starts at 3:00 PM, and check-out is by 11:00 AM.
Can I check in early or check out late?
Early check-in may be available for $30, subject to availability.
Late check-out is $20 per hour (maximum 3 hours, until 2:00 PM).
Can I extend my stay?
Yes — please visit the front desk before 11:00 AM on your check-out day to request an extension.
Deposits & Payment
Is there a security payment?
Yes, a $200 CAD damage deposit is held during your stay.
If you’re bringing a pet, there’s an additional $150 CAD deposit per pet.
What happens if I lose my key card?
There’s a $10 CAD replacement fee for misplaced key cards.
Amenities & Facilities
Do you offer luggage storage?
Yes — free luggage storage is available on the day of check-in and check-out.
Is there free Wi-Fi?
Absolutely. Connect to “The Guesthouse Vancouver” using the password given to you.
Do you have a kitchen?
Yes! There’s a shared kitchen on the first floor where you can enjoy free tea and coffee. Please clean up after yourself and be considerate of other guests.
How often is my room cleaned?
Bins are emptied daily unless a “Do Not Disturb” sign is displayed. If you’d like new towels or sheets, just let the front desk know — we’re happy to help.
Is reception open 24/7?
Yes, our friendly team is here around the clock to assist you.
House Rules
Are visitors allowed?
Only registered guests are allowed inside the building for everyone’s safety and comfort.
What are the quiet hours?
Please keep noise to a minimum between 10:00 PM and 7:00 AM.
Is smoking or vaping allowed?
No. We’re a 100% smoke-free property. A $200 CAD fee applies for noncompliance.
What if there’s a problem during my stay?
Let our front desk know anytime - we’ll do our best to resolve it quickly.
Pets
Can I bring my pet?
Yes, pets are welcome! We have dedicated pet rooms available. A $150 CAD deposit per pet will be held for your stay.
What are your pet allowances?
A nightly fee applies for up to two pets, with a weight limit of 60 pounds per pet.
What pets can I bring?
Only dogs and cats are permitted in our designated pet-friendly rooms.